1.
Payment
- Payment for the goods and delivery charges can
be made by any method shown on the website or on your official quotation
at the time you place your order. Payment shall be due before the delivery
date and time for payment shall be a fundamental term of this agreement,
breach of which shall entitle the Supplier to terminate the contract
immediately.
- There will be no delivery until cleared funds
are received.
- Payments shall be made by you without any
deduction whatsoever unless you have a valid court order requiring an
amount equal to such deduction to be paid by the Supplier to you, or
written authorisation for such a deduction exists between you and the
Supplier, ie in the case of existing credit from previous legitimately
returned goods, in which case such authorisation will be indicated on your
quotation / pro-forma invoice.
- In the case of EFT, please email your Proof of
Payment to us with your order number as reference.
2.
Risk / Title
- The goods are at your risk from the time of
delivery.
- Ownership of the goods shall not pass to you
until the Supplier has received in full (cleared funds) all sums due to it
in respect of:
- the goods, and
- all other sums which are,
or which become due to the Supplier from you on any account.
- The Supplier shall be
entitled to recover payment for the goods even though ownership of any of
the goods has not passed from the Supplier.
3.
Warranties
- Most goods supplied by the Supplier are covered
under manufacturer warranties. These differ between brands and models (higher
end equipment typically have longer warranty periods. We advise you to
read the manufacturer’s warranty information and familiarise yourself with
the limitations thereof before using the equipment. This warranty does not
affect your statutory rights as a consumer. Please feel free to contact us
regarding any questions you might have related to warranties
- The honouring of warranties on renewable energy
equipment are heavily reliant on correct installation, and inclusion of
all required protective devices. Please consult the user manual for your
products and/or ensure your installer consults them in detail. The
supplier will not be held liable for any omissions by the client related
to specified instructions. Although we can advise, we cannot enforce the
client’s decisions, nor control the installation conditions, and therefore
we cannot be held liable for omissions. You may also contact us to request
the literature.
- In order to ensure fast and effective warranty
claims, we highly recommend that you take clear pictures of the key
protective devices and installation conditions and parameters before
initial start-up. These pictures should be submitted to the Supplier who
can file these images to assist with future warranty claims. The Client
retains the responsibility to also store these images.
- The following protective devices and
installation conditions must be met as a minimum, although manuals might
specify additional requirements. Please take pictures of all the following
items as well. As evidence and verification of correct installation, we
highly recommend you record and submit pictures to us before energizing
the system:
4.
Limitation of Liability
- If you are a consumer, the Supplier shall not be
liable to you for any loss or damage in circumstances, where:
- There is no breach of a
legal duty owed to you by the Supplier or by its employees or agents.
- Such loss or damage is
not a reasonably foreseeable result of any such breach.
- Any increase in loss or
damage resulting from breach by you of any term of this contract.
- If you are a business customer the Supplier
shall not be liable to you for any indirect or consequential loss or
damage (whether for loss of profit, loss of business, depletion of
goodwill or otherwise), costs, expenses, or other claims for consequential
compensation whatsoever (howsoever caused) which arise out of or in
connection with this agreement.
- We, the Supplier, shall not be held liable for
any damages to new and/or existing installations due to the installation
of our products. It is important for the customer to ultimately verify the
compatibility of our products with their intended or existing systems, we
recommend discussing with the installation electrician who will perform
the installation.
- If equipment is damaged
due to incorrect installation and or operation, the warranty shall not be
valid. It is therefore very important to ensure correct installation, setup,
and operation.
- Once damaged equipment
has been returned to us, we shall send it to the National importer/
agent. The national agent for the equipment in question, shall perform an
analysis regarding the reason for failure. The national agent’s
assessment of the failure cause shall be final.
5.
Images and Illustrations
- Product images are for illustrative purposes
only and may differ from the actual product
This document must be read in conjunction with our
Terms & Conditions document
1. Shipping and Insurance
- The goods you order will be delivered to the
address you give via a designated transport service. Door-to-door Couriers
do not deliver to PO Boxes or the Post Office. At checkout, please provide
a Street Address (where you can receive deliveries during working hours),
along with contact details for a person who is authorised to take delivery
of the items at the delivery address.
- Renewable energy equipment varies
significantly in size, weight and complexity. For this reason, flat-rate
shipping cannot be applied, shipping costs are calculated specifically for
each unique order.
- Your order’s weight is calculated using the
higher value of actual or volumetric mass for each product. The delivery
rate is calculated according to the sum of the volumetric weights of the
items in your cart, the total price of the cart as well as the destination
address. Products might have to be shipped from various of our satellite
warehouses, and depending on the complexity of your order, products may be
delivered separately, in different timeslots and by different transport
companies. Although we endeavour to minimise the inconvenience of multiple
deliveries, this is often necessary to reduce transport costs, which then
results in a saving to you. To receive an estimate on the delivery charge,
please enter your delivery details in the Estimate Delivery box on the
Shopping Basket page. Please note that in isolated instances, the
automated shipping estimates from 3rd party transport
companies may be incorrect. In this case we will contact you to discuss
the cost impacts.
- If delivery cannot be made to your address for
reasons beyond our control the Supplier will inform you as soon as
possible.
- Delivery timeframes for each courier are
displayed on the checkout page before you complete the order. The
complexity of your order, along with the size and mass of your products,
might impact the delivery timeframes. These timeframes are valid for
business days and take effect from the time that we dispatch your order.
All packages are fully trackable and tracking numbers will be provided
once your order has been shipped.
- If you choose liability cover for your
products (highly recommended), please note that liability cover is based
on our replacement cost, and therefore if your products are lost, damaged
or stolen, the liability cover pay-out will be made to the Supplier, not
to the Client. We will then either send you a replacement order or we will
refund the full order to you. It’s at our sole discretion to choose
whether to replace or refund the order, as replacement stock may no longer
be available.
- If you choose to waive the liability cover
offered with shipping, , and the following conditions shall take effect:
- The liability cover
rate will be deducted from the shipping charge
- Risk of the
purchased items shall transfer to the client immediately upon collection
of items from the Supplier (including remote warehousing), by the
shipping company. Any damages to, or losses of purchased items, shall be
at the risk of the client.
- If any parcel delivered by our couriers
appears to be damaged, please be sure to verify both the contents and
condition of the consignment in the presence of the courier driver. Phone
us immediately if any product is damaged or missing. Liability for any
shipments sent from us ends with the obtainment of a clean signature from
the consignee upon delivery of the goods.
- Items which will not be used immediately,
should still be inspected and/or tested as soon as possible if it is safe
to do so.
2. Your Right of Cancellation
- You have the right to cancel the contract at
any time up to the end of 7 days after you receive the goods (see below).
This right may only be exercised if the packaging is not opened and the
good are returned unused.
- To exercise your right of cancellation, you
must give written notice to the Supplier by email / contact us section of
our website, giving details of the goods ordered and (where appropriate)
their delivery. Notification by phone is not sufficient.
- If you exercise your right of cancellation
after the goods have been delivered to you, you will be responsible for
returning the goods to the Supplier at your own cost. The goods must be
returned after prior arrangement to one of our satellite warehouses (This
will be communicated with you). You must take reasonable care to ensure
the goods are not damaged in the meantime or in transit and insured in
full. Items and packaging will be inspected by the Supplier to ensure
perfect condition of items.
- Once you have notified the Supplier that you
are cancelling the contract, the Supplier will refund or re-credit you
within 30 days for any sum that has been paid by you or debited from your
credit card for the goods. In all cases, as per Distance Selling regulation,
we will deduct the delivery / carriage costs from the refund amount. You
must return the goods to us at your own expense using an insured courier
service. If you prefer to return the goods via our own courier instead of
sending the items yourself, costs will be calculated as per 3. Such refund
will be made after deducting reasonable costs for services rendered such
as postage costs, credit card processing charges, system design and
assembly costs etc.
- An order cancelled in transit will incur the
standard cancellation fee plus additional transit costs at the expense of
the customer.
3.
Returns:
a) Unopened and Sealed
Products
You may return, at your own expense, any unopened
and sealed product/s purchased from the supplier and receive a full refund of
the purchase price within 14 days of the date of purchase. You will only be
eligible for a refund if the product is returned to the supplier together with
the original invoice.
b) Opened and Unsealed Products
You may return opened and unsealed products
purchased from the supplier and receive a refund of the purchase price minus
10% (Handling Fee) within 14 days of the date of purchase. You will only
be eligible for a refund if the product is returned to the supplier together with all its accessories, the original
product packaging, and the original invoice.
c) Faulty Products
All faulty products will be covered in the relevant
product warranty.
d) Non-Delivery
In the event of an order returned due to
non-delivery (recipient not available at specified delivery address during
attempts by our shipping partners), the transit costs will be at the expense of
the customer.